Personal Information

• Full name, email address, and phone number
• Educational background and professional experience
• Learning preferences and course selections
• Payment information and billing details
• Communication preferences and feedback

Technical Information

• IP address and device identifiers
• Browser type and operating system
• Pages visited and time spent on our platform
• Course progress and assessment results
• Usage patterns and interaction data

Service Providers

We work with trusted partners who help us operate our platform and deliver our services. These include payment processors, email service providers, and learning management system vendors. All partners are contractually bound to protect your information.

Legal Requirements

We may disclose your information if required by law, court order, or regulatory authority. This includes compliance with Australian Privacy Principles under the Privacy Act 1988 and cooperation with law enforcement when legally obligated.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will provide notice of such changes and ensure continued protection of your data.

How to Exercise Your Rights

To request access to your information or exercise any of these rights, contact our privacy officer using the details below. We will respond to your request within 30 days and may need to verify your identity before processing certain requests.

Technical Safeguards

• SSL/TLS encryption for all data transmission
• Encrypted storage of sensitive information
• Regular security assessments and penetration testing
• Multi-factor authentication for staff access
• Automated backup and disaster recovery systems

Organisational Measures

• Staff training on privacy and security protocols
• Access controls limiting who can view personal data
• Regular review and updating of security policies
• Incident response procedures for potential breaches
• Vendor security requirements and monitoring

Secure Deletion

When retention periods expire, we securely delete your information using industry-standard methods. This includes overwriting digital storage and physically destroying any paper records containing personal information.

Countries Involved

We may transfer your information to service providers in the United States, European Union, and Singapore. These transfers are necessary for cloud hosting, payment processing, and customer support services.

Protection Measures

• Contractual data protection clauses with all overseas providers
• Regular audits of international partners' security practices
• Compliance with applicable data protection frameworks
• Encryption of data in transit and at rest

Types of Cookies We Use

• Essential cookies for platform functionality and security
• Performance cookies to understand site usage and improve services
• Preference cookies to remember your settings and choices
• Analytics cookies to measure and improve user experience

Managing Cookies

You can disable cookies through your browser settings, though this may affect some website functionality. We don't use cookies for advertising or share cookie data with third parties for marketing purposes.

Notification Process

When we make material changes to this policy, we'll email registered users and display a notice on our website. The updated policy will include the effective date, and continued use of our services after that date constitutes acceptance of the changes.